Remote Support app v4.0.1.0 for Windows should be installed on devices.The device should be enrolled with Scalefusion.Supported Architectures: 32-bit, 64-bit.Windows OS: Windows 10 with minimum version 1809 or above, or Windows 11 should be installed on User’s Device.Remote Keyboard and Mouse Control: Take control of end user's keyboard and mouse, remotely.User Consent: With this setting enabled, get user's consent before starting a remote cast session, else the session starts directly.Lock/Unlock Screen: Admins can lock a device screen, and then unlock it again, remotely.Respond to UAC Prompts: View and respond to UAC prompts which appear on Secure Desktop.Switch Users: Admins can switch user accounts without having to disconnect from the session.Control Login Screen: Take remote control directly from Windows logon screen without any end user assistance.Unattended Remote Access: IT Admins can quickly and instantly set up a remote access session with devices located anywhere in the world without an end user present with the host device.Furthermore with Scalefusion's ITSM integrations, IT Admins can log a ticket for further debugging or escalation with the recorded videos and/or screenshots taken during the troubleshooting session.Īs a result, Remote Cast & Control feature offers a number of benefits. The feature allows an IT Admin to remotely view and control the end user's device either in an unattended mode or driven by user consent, thereby allowing to resolve the IT issues with the device in a quick and efficient manner. Scalefusion supports remote device troubleshooting on its managed Windows devices, through its Remote Cast and Control feature. Step 1: Install & Setup Remote Support app.
0 kommentar(er)
